Please handle a hard disk or other as you would handle an egg. Handle failed hard disk drives with the same care as new drives.
Wrap media (i.e. hard disk) in an anti-static bag, tinfoil or simply kitchen aluminium foil to prevent electrostatic discharge.
Use a box that is at least twice the size of the media so that the media can be suspended in the middle of the box. We recommend a minimum of two inches of insulation all around.
Pack securely with foam, bubble wrap, or creased newspaper so the media will not move from the middle of the box. Avoid using peanuts as contents will settle to the bottom of the box.
PLEASE DO NOT SEND YOUR MEDIA IN A JIFFY BAG!
If sending a PC, laptop or notebook, use great care to ensure proper cushioning and protection. We recommend at least 6 inches for insulation. The heavier the unit, the more insulation and cushioning is required.
Make sure it is clearly labelled as FRAGILE and don’t forget to include the completed and signed shipping form. If you choose to print the form, ensure that you include it in the packaging you send us using the address label.